Legal

Privacy Statement

SUMMITCRAFT LEADERSHIP

This privacy policy governs the collection, storage and use of personal information collected by SummitCraft Leadership Ltd about you for the purposes of our services and website. It provides you with details about the personal information we collect about you, how we use your personal information, and your rights in relation to your personal information.

Please read this privacy policy carefully: by signing up to our website or newsletter, or if you purchase any of our services, you confirm that you have read and understood this privacy policy in its entirety.

If you have any questions relating to this privacy policy, please contact us at summitcraftleadership@outlook.com

About SummitCraft Leadership

All data collected through our website will be collected by SummitCraft Leadership Ltd.

In this privacy policy, "we", "ours" and "us" mean SummitCraft Leadership Ltd and "you" and "yours" means the customer. We respect your right to privacy and will only process personal information you provide to us in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at summitcraftleadership@outlook.com

The Personal Information We Collect About You

Information that you provide to us

We will collect any information that you provide to us when you:

Register or sign up via our website at summitcraftleadership.com
Contact us by email, telephone, or through our website contact form
Engage with us via LinkedIn or other social media platforms
Purchase or enquire about any of our services
Participate in a leadership facilitation workshop, coaching programme, or other service we deliver

The information you provide to us will include (depending on the circumstances):

Identity and contact data: title, name, address, email address and telephone number
Organisation data: your employer or organisation name and your professional role
Financial data: when making a purchase, which may include billing addresses. We do not collect card details through this website; current payment instructions use bank transfer details and a generated payment reference.
Service delivery data: enquiry messages, booking details, participant counts, payment references, booking status, notes, feedback, and session records generated during coaching or facilitation engagements
Survey data: from time to time we may ask if you would be willing to participate in feedback surveys; if you agree, we will also collect any information that you provide as part of that survey

Information we collect about you

Information contained in correspondence: we will collect any information contained in any correspondence between us. For example, if you contact us by email, telephone, enquiry form or booking form, we may keep a record of that correspondence.

Website security information: when you submit an enquiry or booking, the website may store a hashed form of your IP address, browser information and form consent flag. This helps us reduce spam, investigate misuse and protect the administration portal. These technical records are not intended to directly identify you.

Retention of Personal Data

We will retain enquiry and booking records only for as long as needed to respond to you, manage bookings, handle payments, meet legal/accounting obligations and protect the business. As a starting policy, unanswered enquiries should be reviewed regularly and deleted when no longer needed; booking and payment records may need to be retained for accounting purposes.

We will retain any recorded coaching sessions and the personal data contained therein for a period of two years from the date of submission. After this retention period, the recording will be securely deleted from our systems.

We are committed to protecting your privacy and ensuring the security of your personal data. During the retention period, your recorded session will be stored securely and will only be accessible to authorised personnel at SummitCraft Leadership Ltd.

If you have any questions or concerns regarding the collection, use, or retention of your personal data, please contact us at summitcraftleadership@outlook.com

How We Use the Information About You

We will use your information for the purposes listed below, either on the basis of:

Performing a contract with you, or taking steps at your request before entering into a contract
Your consent (where we request it)
Our legitimate interests in operating and growing SummitCraft Leadership Ltd
Where we need to comply with a legal or regulatory obligation

We use your information for the following purposes:

To provide company updates to you: by signing up to our website or newsletter, we will provide you with information and updates, including news and events
To process and facilitate transactions with us: we will use your information to process bookings, generate payment references, provide bank-transfer instructions and reconcile payment status
To deliver our services: to manage and deliver leadership facilitation workshops, executive coaching sessions, and team programmes
Marketing: to keep in contact with you about events or services that we believe may interest you, provided that we have the requisite permission to do so
Social media interactions: to interact with users on social media platforms including LinkedIn, for example, responding to comments and messages, and posting relevant content
Analytics: to use data analytics to improve our services, marketing, client relationship and experiences
Fraud, spam and unlawful activity detection: to protect, investigate, and deter against fraudulent, unauthorised, spam or illegal activity, including misuse of public forms and the administration portal
Compliance with policies, procedures and laws: to enable us to comply with our policies and procedures and enforce our legal rights, property or safety

Who We Might Share Your Information With

In connection with the purposes and on the lawful grounds described above, and in addition to the recipients of your information as described above, we will share your personal information when relevant with third parties (based inside the UK and EEA) such as:

Regulators and governmental bodies: HM Revenue & Customs, regulators, governmental bodies and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances
Technology and service providers: organisations that provide platforms, tools and services that support the delivery of SummitCraft Leadership's services (for example, scheduling software, email platforms, and cloud storage providers)

We require all third parties to maintain appropriate security to protect your information from unauthorised access or processing.

Security and Retention

How we look after your information

We operate a policy of "privacy by design" by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:

Ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption
Using secure, reputable third-party platforms and services for storing and processing data
Restricting access to enquiry and booking records through an administration portal with password protection, session expiry, CSRF protection, rate limiting and audit logs

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Use of Artificial Intelligence (AI)

We may use AI technologies to enhance the services we provide, including analysing data, improving user experiences, and offering personalised recommendations. Any data processed by AI systems is handled securely and in compliance with applicable data protection laws. AI tools are used to support, not replace, human decision-making, and are regularly reviewed for accuracy and fairness. We do not use AI to make decisions that produce legal or similarly significant effects without human oversight. If you have questions or concerns about our use of AI, please contact us at summitcraftleadership@outlook.com

How long we keep your information for

We will retain your information for as long as is necessary to provide you with the regular updates that you have requested from us, or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so.

Your Rights

You have certain rights in respect of the information that we hold about you, including:

The right to be informed of the ways in which we use your information, as we seek to do in this privacy policy
The right to ask us not to process your personal data for marketing purposes
The right to request access to the information that we hold about you
The right to request that we correct or rectify any information that we hold about you which is out of date or incorrect
The right to withdraw your consent for our use of your information in reliance of your consent, which you can do by contacting us using the details at the top of this privacy policy
The right to receive a copy of any information we hold about you (or request that we transfer this to another) in a structured, commonly-used, machine readable format, in certain circumstances
In certain circumstances, the right to ask us to limit or cease processing or erase information we hold about you
The right to lodge a complaint about us to the UK Information Commissioner's Office (https://ico.org.uk/) as well as a right to lodge a complaint with the relevant authority in your country of work or residence

How to exercise your rights

You may exercise your rights above by contacting us at summitcraftleadership@outlook.com for the attention of our Data Controller.

We will comply with your requests to exercise your rights above unless we have a lawful reason not to do so.

What we need from you to process your requests

We may need to request specific information from you to help us confirm your identity and to enable you to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time. We will notify you of any material changes by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting us via the contact details at the top of this Privacy Policy.

Last updated: June 2026

SummitCraft Leadership | summitcraftleadership@outlook.com | summitcraftleadership.com